- Return Policy
We are committed to providing a satisfactory shopping experience. If you are not satisfied with your purchase, you can apply for a return or refund under certain conditions.
- Opened Items Can Be Returned (Important Note)
We support returns after opening, with the following rules:
Items that have been opened, tried on, or have been opened can still be returned.
The item must not be severely damaged, have obvious stains, or be subject to human-caused damage.
The item should be kept in its original condition as much as possible (including tags, packaging, and accessories).
Return requests will be accepted as long as the item does not affect resale.
- Return Time Limit
Return requests must be submitted within 7 days of receiving the item (subject to specific order rules). Requests submitted after this period may not be accepted. - Non-Returnable Items
The following situations may not qualify for returns:
Severe human-caused damage or contamination
Missing key accessories or labels
Exceeding the stipulated return period
- Return Process
To return an item, please follow these steps:
Contact customer service to apply for a return
Provide your order number, name, and reason for return
Wait for customer service review and to obtain the return address
Return the item as instructed
Refund will be arranged after the item is inspected and accepted
- Refund Instructions
Refunds will be processed after the item is inspected and accepted.
The original payment method will be used for the refund.
Refund arrival time is usually [time missing]. 5–10 business days (depending on the bank or payment platform) - Return Shipping Costs
For returns due to personal reasons: shipping costs may be borne by the customer.
For returns due to quality issues or incorrect items sent: the company will bear the relevant costs.
- Return Address
Address: 29074 BERYL STREET MENIFEE, CA 92584
- Contact Us
For returns or inquiries, please contact:
Email: support@northpinewear.store
Phone: 2095805216